Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How do you ensure the freshness of the meat during shipping?
All orders are vacuum-sealed and shipped in insulated coolers with dry ice or gel packs to maintain a consistent temperature from our shop to your doorstep.
Where does Paisanos Butcher Shop source its meat?
We partner with local farms and trusted suppliers who prioritize sustainable practices, ensuring our beef is pasture-raised and our poultry is hormone-free.
Can I customize the thickness or cut of my steak?
Yes, we pride ourselves on traditional butchery. You can add specific cutting instructions in the 'Order Notes' section during checkout for a custom experience.
What is your return policy for perishable food items?
Due to the nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer local pickup for online orders?
Absolutely. Customers in the local area can select 'In-Store Pickup' at checkout to skip shipping fees and collect their order directly from our butcher counter.
How long can I store the meat in my freezer?
Our vacuum-sealed packaging is designed to prevent freezer burn. Most cuts will remain at peak quality for 6 to 12 months when kept frozen.